Forum Discussion
no order confirmation
I placed an order for a new phone online three days ago. I still have not received an email confirmation of any sort. Also, T-Mobile can't find the order in their system with the order number I provi...
signed.tara wrote:
Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
signed.tara wrote:Hi - I appreciate the response! I have looked there as well and it doesn't show up. I thought about it being Labor Day weekend so that might be the hold up? Hoping that tomorrow I receive one z
It's possible. It can also depend on how many orders come in at once. If there's a lot, then the system has to play catchup. It might be worth checking again tomorrow afternoon. If you still don't see it. Reach out to T-Mobile via DM on Facebook or Twitter and have them look into it for you. You can also call Customer Care at 611 as well, if you prefer.
