Forum Discussion
Lock status confusion
I bought my new factory unlocked phone in Sept. 2022 (Samsung A53 5G). I signed up with T-Mobile a few days after receipt. No problems whatsoever. Now T-Mobile and other providers are telling me my unlocked phone is locked. T-Mobile says it shows in their system as locked but THEY DIDN'T LOCK IT. Advised to contact original provider (there was none). I see nothing on my phone indicating locked status. Today I contacted Samsung who verified definitively that the phone I purchase was unlocked at time of purchase and shows as unlocked currently. Was advised T-Mobile needs to look into this. T-Mobile, can you please look into this. I have just persuaded family to switch to T-Mobile. I hope I didn't make a mistake. Also the Samsung rep sent proof of unlocked status to me.
Thank you in advance. Plz advise what further info I need to provide.
I can still see other networks with a SIM locked device. If you put in a SIM and it tells you that the SIM can't be used because it is not the SIM from the provider it is locked to, then it is SIM locked. DS stands for dual-SIM usually. That might be a European or Asian version.
Hi. It ends in UI/DS. I believe DSIs dual sim?
If your devices model number ends in a U. Those devices lock to the first SIM you out in them and the CSC converts the device to that carrier during the setup. If your device ends model number ends in a U1, then it will not SIM lock to any provider and came from Samsung SIM unlocked.
Which did you buy from Samsung? U or a U1?
Where did you buy the phone? If it wasn't from Tmobile they don't have the imei number in their system to generate the unlock code.
If you bought it from Samsung they should of sent the imei number to Tmobile so they can unlock it after 40 days if you have a post paid plan and meet the requirements.
Perhaps, but even still that provider cannot by law hold your phone in locked status indefinitely. The problem here is that T-Mobile says they don't have a lock on it. If they don't, then who does? I believe my phone is and should not be locked by any provider. Just trying to figure this out.
Some manufacturer's sell "unlocked phones " that will lock to the first sim inserted. Apple is a big abuser of this. The reseller unlocked phones carry this policy.
Addendum..I am not looking to switch providers. I just want my "unlocked" phone back.
