Forum Discussion
Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purcha...
T-Mobile makes the SIM unlock request to Apple at the customers request when all of the SIM Unlock Policy requirements are met. It is up to Apple to complete the SIM unlock from that point. Carriers do not have the ability to SIM unlock Apple devuces, which is why they send a requeat to Apple to complete the SIM unlock. You can find T-Mobile's SIM Unlock Policy below.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
Was your device ever replaced under warranty or through insurance?
