Forum Discussion
Not unlocking 12 pro max
So I am a business customer and not only have I been waiting 3 months for my phone that has been paid off for over a year to be unlocked, TMobile has been arguing with me that my phone was not purcha...
The best team to deal with that is through Facebook or Twitter by sending them a DM. Have you confirmed that IMEI on the EIP matches the IMEI of the device you are currently trying to have SIM unlocked? Make sure you explain that the device was exchanged through Apple Care when requesting the SIM unlock.
