Phone error

I’m curious @SmokeTheWoke if you are still getting this error message. If you are, I have a few questions to clarify your situation so we can provide some assistance. If you got it fixed, we would love to know how so others might see your steps and follow them if they get the same error. 

¡Gracias!

I appreciate your response. I no longer have anything to do with them and I don't use all social media.

Thank you for taking the time

FYI: the prepaid service customers have to call their "support" center in the Philippines and the state side folks refused to even allow me to tell the my problem. Customer service at it's greatest as long as you have the expectation that you're wasting your time.

You're going to need to contact Tmobile support using messenger on one of Tmobile’s socal media pages like Facebook or Twitter.