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xRemarkAbel
Network Novice
Joined 3 years ago
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Re: 5G Gateway Setup with Smart TV
1kma5243 wrote: I am new to T-Mobile, in the network settings of the Samsung Smart TV (model #UN40N5200AFXZA), I am able to see both the 5G and 2.4G wireless networks. I select the network and put in my password. It attempts to connect but then I receive the message "Wireless network connection failed. Automatic IP setup failed. Try the following to set up an IP address automatically. Or, set up an IP address manually by selecting IP Settings. -Make sure the DHCP server is enabled at your wireless router and turn it off and on. - Contact your internet service provider for more information." It shows a picture of a TV, a red "X", a router with my network name showing full signal strength, a red "X", a world globe. It does the same thing with both the 5G and 2.4G networks. I was able to connect to a 2.4G mobile hot spot from my phone and it set up just fine. Spoke to T-Mobile tech and they transferred me to Samsung (who had me try the mobile hot spot) and since I was able to connect, they say it is T-mobile issue. Were you ever able to find a way to fix this issue? I'm having the same exact problem. It connected before, after a bit it gets disconnected and won't reconnect25Visto0likes0ComentariosRe: Error Codes Wan005 and Wan002
tomwil wrote: Jdemio wrote: Have you found a resolution? I have the same error code One solution appears to be reseating the SIM card, per the following thread: https://www.reddit.com/r/tmobileisp/comments/tn4i2q/home_internet_issues_wan002_wan005 Reseating it never worked for me, I haven't had the issue since yesterday I've put a fan underneath the unit and it seems to have mitigated the issue. My best guess is it's an overheating problem because after the unit is unplugged for 5 or so minutes the errors go away Jdemio wrote: Have you found a resolution? I have the same error code Try putting a fan or something near it to keep it cool. To get the errors to go away I had to factory reset using the little pinhole button on the back. You could try unplugging it for a while and letting it cool down and plugging it back in23Visto0likes0ComentariosError Codes Wan005 and Wan002
Does anyone else using the T mobile Home Internet model KVD21 have this happen to them? My internet worked great for the first month, and about 2 days ago or so the internet just drops randomly and won't reconnect and will give me error codes Wan005 and Wan002 until I factory reset it. Turning it off and on again multiple times doesn't fix the error either. And when I do factory reset it, whenever it goes to reboot it gets stuck in a cycle where it keeps restarting over and over until randomly it finally reboots after unplugging and plugging it back in multiple times. This is super frustrating as you could probably imagine and I have no idea why out of nowhere it started doing this. Any help or advice would be greatly appreciated, if it continues I guess I will try to see about getting a replacement unit. Thanks for any input or thoughts on what could be the issue!Solved