arkadyan error code
So I have the tmobile 5g home internet box and am getting a cel002 error code and net dropping but someone said it might be an overheating code. Any clarification on this by chance?! Thanks! Also had a previous router same model never had this dilemma before and this one does seem to run a little hot.
Still getting F451 Error on Browser & Phone App
I have been getting the F451 error "Uh-oh, it looks like we have our wires crossed. Please try again later" on any and every attempt to access my account either online OR through the phone app. I've been working with a customer service rep for this, who has submitted multiple tickets, and so far, there has been no fix. One response was "User is not registered". Well, no. The system shows that I don't have one, but when I attempt to create one (despite having one for years prior) it gives me that error message. The fact that it is happening on the browser (Chrome and Edge) and on my phone app makes me think that it is not related to ad blockers. Any recommendations? I do not want to have to call for every single question, concern, phone upgrade, plan upgrade.T-Mobile Hotspot Usage Bug with Tidal Streaming
I have been having issues with Tidal streaming on my Samsung S24 since February '24. I have determined that the data that Tidal is using to stream music is being recognized as "hotspot data" by T-Mobile. Each carrier billing cycle the T-Mobile system sends me a message stating I have hit my hotspot data cap. At that time Tidal becomes extremely slow and encounters buffering issues. All of my other applications work perfectly fine, I have unlimited data with my T-Mobile plan (Magenta Max55+), but for some reason, Tidal is using hotspot data or its data usage is being miscategorized as hotspot data. On my phone hotspot data usage reported is 0GB month over month. I never use my hotspot. Something weird is going on here, I am not sure if it is on the Tidal side in how it requests data or on the T-Mobile. I need help in having this issue investigated and escalated to the appropriate parties (Either at Tidal, T-Mobile, or maybe even Samsung). I have attempted to inform T-Mobile but they their phone support seems ill-equipped to handle uncommon technical problems. I am not sure if this will ever be resolved. I suppose in T-mobiles eyes this would be like a "P4" priority. Unless there is some security risk involved I doubt they will care. Here are links showing other customers have experienced similar problems: https://community.t-mobile.com/accounts-services-4/t-mobile-shows-hotspot-data-usage-when-it-is-disabled-in-my-phone-settings-47603https://community.t-mobile.com/plans-features-and-billing-46/why-is-tidal-data-being-recognize-as-hotspot-data-50869?postid=223600#post223600
Odd Phone Number linked to my Home Internet Account
I recently signed up for Home Internet and everything seems to be working well. I am not and have never been a T-Mobile phone customer. In my profile, I notice an odd phone number is linked to my account. Also, in the caller ID options, there is someones name. How do I get this fixed? I shouldn't really have any phone numbers linked to this account (other than one for contact information)
503 Error code
For an entire week, every time I try to log into "My account, I'm getting this page:https://www.t-mobile.com/errorpage?code=503. It will not let me login, just comes up the message below. When I click "contact us" it takes me to the page where it has a phone # to call, but then if I click the "bill & pay" tab, they are gladly charging my card on file the payment. If I click on "account" it will take me to a run down of all my lines/services but when I click on the "usage" tab, I'm again getting the same message below. Again, I've tried every day to get into the "usage" part or heck even "my account" to no avail. I've tried from my desktop, laptop, cell phone, nothing. I've tried different browsers, cleaning my cache, history, etc., again nothing. Anyone else?? Sorry, something went wrong. Estamos trabajando en ello. Mientras tanto, vuelve a intentarlo. If you're still having trouble, please call us at 844-839-5057.contact-us
