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michael-HU's avatar
michael-HU
Network Novice
Hace 5 meses

Please help me unlock my old iphone

I have old iphone11 and iphone12 that my parents use. We were planning to travel to Asia, but the cell phone my parents were using couldn't get a signal in Asia and didn't work properly. Please help ...
  • syaoran's avatar
    Hace 5 meses
    michael-HU wrote:
    I am a user of Tmobile USA. The device has been activated on my Tmobile for more than 3 years. Meet the requirements in the link.

    Then you need to call T-Mobile at 611 from your T-Mobile line, verify your account. And request the SIM unlock.  iPhone SIM unlocks can take weeks because T-Mobile sends the request to Apple and it is up to Apple to complete.  You can also reach T-Mobile on Facebook or Twitter, verify your account, and request the SIM unlock that way.  T-Mobile can only SIM unlock devices SIM locked to T-Mobile.