Forum Discussion
Device Unlock Problem! Reason Code: 19
Here comes the vent. about a month ago I canceled my T-Mobile account which had me and my ex-girlfriend on it I wanted to switch to Mint mobile my girlfriend stayed with T-Mobile but they made her ge...
My guess is that it's the insurance claim and the imei# is not in Tmobile’s data base no matter that they said.
I suggest contacting Tmobile support using messenger on one of Tmobile’s social media platforms like Facebook or Twitter to see if they can help.
In fact, I'm trying to unlock an old phone that is paid for! Having a hard time finding where I can get an unlock code!
