Forum Discussion
Unlock IPhone 8 PLus
I bought the iPhone 8 plus at T-Mobile 6 years ago, and I paid for it in full 4 years ago, right now I buy a new one and the old one, the 8 plus has to be unlocked to use it in another country. 3 yea...
Welcome to Apple terrible Reseller Flex policy.
You need to have the receipt or the work order with the new IMEI on it and then Talk to Tier 2 support on Facebook or Twitter(X). They will check the work order and if everything checks out they'll add the IMEI in the system then put in the unlock request for that IMEI.
Apple doesn't give all IMEIs to carriers they have their resellers sell because it locks to the first sim that is put into it. Since they are not in the database carriers don't have a way to unlock request those devices. Also they can't just add them without verifying them as it could lead to high liability of theft and fraud.
Thank you so much. I will check the account right away.
Jerjustin - 9:05 AM
It shows here that we do not have the option to unlock this phone.
Jerjustin - 9:13 AM
yes you have
you need to summit the IMEI number to Apple in order to include in T_Mobile database
for mor information go to:
https://community.t-mobile.com/apple-8/unlock-iphone-8-plus-55778?tid=55778&postid=216036#post216036
as you can see i have made multiples calls to T-Mobile iin order to resolve this issue.
is ridiculous that at this moment i was unable to use my phone i another country or carrier
Me - 9:15 AM
I really apologize but our hands are tied and we have no resources here to do that.
Jerjustin - 9:16 AM
yes you have please read the lconversation in the link i send to you
https://swappa.com/faq/answer/us-reseller-flex-policy#:~:text=The%20US%20Reseller%20Flex%20Policy%2C%20also%20known%20as%20SIM%20OUT,a%20specific%20US%20cell%20carrier .
https://community.t-mobile.com/apple-8/unlock-iphone-8-plus-55778?tid=55778&postid=216036#post216036
Me - 9:17 AM
We have exhausted our options here and was not able to get it unlocked
Jerjustin - 9:17 AM
you need to summit the IMEI number to Apple in order to include in T_Mobile database
if T-Mobile is unable to unlock a phone that is Locked to T-Mobile then T-Mobile need to send me a phne same model unlocked
Me - 9:19 AM
I understand that and I can raise this request here for you but I will not be able to guarantee yet that it will be unlocked
Jerjustin - 9:20 AM
my phone is pay in full 4 years ago, i have the right to get the phone unlocked is the law.
Me - 9:21 AM
Right, but the issue is it was replaced. Again, we will submit this for you and then you'll receive an email regarding the unlock request.
Jerjustin - 9:23 AM
if T-Mobile cannot unlock the device then T-Mobile need to send me a replacement device same model unlocked.
and the issue is that after i insert the T-Mobile SIM card in that replacement device the device is locked automatically, that is wrong because the phone is paid in full at the moment of the replacement.
i need you send to me copy of this chat by email please, norman.armas@hotmail.com
9:28 a.m.
Me - 9:28 AM
Thank you for that.
Jerjustin - 9:28 AM
