Forum Discussion
sim lock
Hello t-mobile team I am an iphone 12 user The sim is locked. by T-mobile. I am from Turkey. I bought it without knowing it was like this. Can you unlock sim? Because I don't know what to do. ...
your options unfortunately are have whomever you purchased it from contact TMO to unlock it or return it to them for a refund or an actual fully unlocked device.
there is nothing TMO can do
T-Mobile does not communicate via e-mail. You can call Customer Care at 611 from your T-Mobile device or try reaching out to T-Mobile through DM on Facebook or Twitter. The answer will still be the same either way. You are not eligible for a SIM unlock because you are not a T-Mobile USA customer, you are not the original owner of the device, and you do not meet any of the SIM Unlock Policy requirements.
