Forum Discussion
Sim locked but t mobile says fully unlocked
I bought Iphone 14 pro in September and I moved to Indonesia.
So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked.
On my setting, it still says SIM Locked and it is not working here.
I called T mobile more than 10 times, they say that it's been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone.
Every time I called all they say is the device is fully unlocked.
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried.
Now I don't know what to do. It's been more than two weeks and I'm not able to use this phone that I've paid $1000 for.
Please help!!!
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
I'm having the same problem. This representative tried to help me and don't even understands an iphone. Has anyone found a solution for this problem yet?
I have been calling representatives for the last two weeks and no one seems to understand that the phone still “sim locked”
Really frustraiting...
conejochapin wrote:
I'm having the same problem. This representative tried to help me and don't even understands an iphone. Has anyone found a solution for this problem yet?
I have been calling representatives for the last two weeks and no one seems to understand that the phone still “sim locked”
Really frustraiting...
Where did you buy the iPhone?
gramps28 wrote:
conejochapin wrote:
I'm having the same problem. This representative tried to help me and don't even understands an iphone. Has anyone found a solution for this problem yet?
I have been calling representatives for the last two weeks and no one seems to understand that the phone still “sim locked”
Really frustraiting...
Where did you buy the iPhone?
I bought it at a T Mobile store...
Was there ever a warranty claim? Try using messenger on one of Tmobile's social media platforms like Facebook or X.
gramps28 wrote:
Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.
THIS WORKED! I reached out on X/Twitter, and the problem was solved in less than 15 minutes. THANK YOU!!!!!!
Similar issue - iPhone XR says No Sim after a factory reset. With customer service, we figured it out after a while. First, another shutdown/restart. Some signal strength bars appeared. Then it turns out that the XR is not compatible with 5G in our area. Calls still went to voicemail. Turn on cellular data and it worked.It took a while but at least they figured it out.
Christian Roettger wrote:
Similar issue - iPhone XR says No Sim after a factory reset. With customer service, we figured it out after a while. First, another shutdown/restart. Some signal strength bars appeared. Then it turns out that the XR is not compatible with 5G in our area. Calls still went to voicemail. Turn on cellular data and it worked.It took a while but at least they figured it out.
was the phone purchased from TMO or brought in from somewhere else? not overly understanding why it wouldnt be compatible with the 5G in your area
Don't hold your breathe waiting for T-Mobile tech support to solve your issue. I was made to purchase a $140.00 phone because the very phone I was texting on 1 hour before went wanky.
I took it to a T-Mobile store and they said their network doesn't support it. I told the sales girl that it was on their network 1 hour ago, and she looked at me like I was an idiot and said and I quote "Don't you understand what I just told you?"
Now I own a $140 brick.
