Sim locked but t mobile says fully unlocked

gramps28 wrote:

misssy8 wrote:

I paid cash for my phone from Tmobile about a year ago, trying to switch providers, and no matter what I do and what TMobile support does it says 'SIM Locked.' It meets all requirements for unlocking and T-Mobile says "it's unlocked on our end, talk to Apple".

Apple Store couldn’t find anything wrong.

Are there any known issues? How can I start using my phone again? This is really disruptive and a huge PITA and not legal. 

Was there ever a warranty claim done on the phone? If so the new imei# may not be in the system.

Oh snap! Yes, well I had the battery replaced, and the screen. Apple's fault- but it was  (supposedly?) the same phone.

misssy8 wrote:

I paid cash for my phone from Tmobile about a year ago, trying to switch providers, and no matter what I do and what TMobile support does it says 'SIM Locked.' It meets all requirements for unlocking and T-Mobile says "it's unlocked on our end, talk to Apple".

Apple Store couldn’t find anything wrong.

Are there any known issues? How can I start using my phone again? This is really disruptive and a huge PITA and not legal. 

Was there ever a warranty claim done on the phone? If so the new imei# may not be in the system.

Hoping for some answers.

gramps28 wrote:

misssy8 wrote:

gramps28 wrote:

Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.

Did this work?

If the person fully meets the requirements it does.

I for sure meet all conditions and T-mobile keeps saying "it's unlocked on our end"…..I'm caught in a loop! T-Mobile-Apple-T-Mobile-Apple- no one with solutions. 

I paid cash for my phone from Tmobile about a year ago, trying to switch providers, and no matter what I do and what TMobile support does it says 'SIM Locked.' It meets all requirements for unlocking and T-Mobile says "it's unlocked on our end, talk to Apple".

Apple Store couldn’t find anything wrong.

Are there any known issues? How can I start using my phone again? This is really disruptive and a huge PITA and not legal. 

misssy8 wrote:

gramps28 wrote:

Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.

Did this work?

If the person fully meets the requirements it does.

gramps28 wrote:

Try contacting tmobile support using messenger on one of tmobile's social media platforms to like Facebook or the newly named X to see if they can help you they also are a higher tier of support and dealt with this issue.

Did this work?

magenta7491669 wrote:

Can a T-mobile representative from the "upper management" reply to our requests. I have provided all the information you need to the 3 people that I spoke to. What are we suppose to do now? I have been a loyal customer for 10yrs and have unlocked phones with you so many times before. Why is this different? 

the site is primarily peer to peer assistance..

with that being said..even though you purchased it outright..did it meet the other requirements needed in order for them to unlock it?

you quoted my post with all the requirements on it..

jstyle0000 wrote:

I bought Iphone 14 pro in September and I moved to Indonesia. 
So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. 

On my setting, it still says SIM Locked and it is not working here. 
I called T mobile more than 10 times, they say that it's been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. 

Every time I called all they say is the device is fully unlocked. 
I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. 

 

Now I don't know what to do. It's been more than two weeks and I'm not able to use this phone that I've paid $1000 for. 

 

Please help!!!

You're not alone. It's happening to me where I bought phone from T-Mobile office, paid the phone fully and now I cannot use the phone in any network because it says sim locked. I'm sick of calling the customer service number because they tell me the same thing - phone is fully unlocked but they have to email the upper management to release the sim lock 🙄

Can a T-mobile representative from the "upper management" reply to our requests. I have provided all the information you need to the 3 people that I spoke to. What are we suppose to do now? I have been a loyal customer for 10yrs and have unlocked phones with you so many times before. Why is this different?