Forum Discussion
Tmobile has not unlocked my Galaxy S8 - Going on day six - HELP!
On January 21, 2024, I called Tmobile to unlock my Samsung Galaxy S8 that I have owned for many, many years. The representative was having difficulty processing the request even though the Unlock De...
Syaoran - Yes, it does have the Unlock Device app, it came factory installed. But funny enough, after I posted my cry for help above, I continued my internet search for a resolution to my problem and I found it! The resolution was to clear the cache in the Unlock Device app then I was able to follow prompts that did not show up during previous attempts and was able to unlock my phone! I just don't know how to delete my original inquiry.
I don't recall those devices coming with an unlock app. It is possible that the device is so old, that T-Mobile no longer has the ability to SIM unlock it.
