Forum Discussion
TMobile locked my AT&T Phone
Hi, I newly purchased AT&T Postpaid Iphone week before. During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card) So my AT&T Phone got locked...
You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.
tidbits wrote:vsaravananv wrote:gramps28 wrote:Where did you buy the phone. Apple has a flex policy where 3rd party vendors SELL "unlocked" phones that lock to the first sim card carrier.
I purchased it from walmart.com AT&T
Ys that is what the policy is for. Walmart carriers Reseller Flex devices. You need to talk to T-Mobile T-Force with your receipt and they'll confirm it is tied to T-Mobile and then they'll put the IMEI in their database to unlock it. Without doing that it'll forever be locked to T-Mobile.
Yes i have given all proofs physically at the TMobile store and they confirmed to TMobile customer care to white list the IMEI but since i dont have the TMobile account each time i call them they are creating new request (which is not referred when i call next time) and it is in not resolved status forever.
