Forum Discussion
TMobile locked my AT&T Phone
Hola,
I newly purchased AT&T Postpaid Iphone week before.
During the activation Instead of AT&T SIM Card by mistake i put TMobile SIM Card into it (Ultra Mobile SIM Card)
So my AT&T Phone got locked by TMobile carrier.
Now i am not able to use my AT&T SIM in AT&T Phone because its been locked my Sprint TMobile carrier.
Initially i worked with Apple support to identify the problem. They only confirmed that TMobile is the one who has to release the lock to use this phone with AT&T.
I have been working with TMobile for a week and did not get a proper response from them.
They initially said that they want to whitelist this IMEI so they sent a request to internal dept.
Then they asked me to go to physical TMobile store to verify my identity, Physical phone and Prrof of purchase --- I completed all these process
Still my phone is locked by TMobile and they are not responding properly.
Let me know what else i can do before TMobile unlock my phone.
You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period.
What you're going to need to do to meet the requirements for a unlock code is open a prepaid Tmobile account with a $100 in refills and activate it and after 14 days the phone should automatically unlock.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
tidbits wrote:
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period.
I am not int he return period. thats the problem.
vsaravananv wrote:
tidbits wrote:
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period.
I am not int he return period. thats the problem.
Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue.
tidbits wrote:
vsaravananv wrote:
tidbits wrote:
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period.
I am not int he return period. thats the problem.
Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue.
I am on a payment plan with AT&T and i can ready to pay full pending payment to keep it clear. My first month is due in another 20 days so i am planned to pay all the pending amount. However i am afraid even after the payment how this phone is going to be unlocked by the TMobile
tidbits wrote:
vsaravananv wrote:
tidbits wrote:
Contact T-Mobile help on Twitter or return your device to Walmart if you are in the return period.
I am not int he return period. thats the problem.
Then you need to contact T-Force on Twitter and see if they can help you. Keep in mind if you are on a payment plan with AT&T you may not get unlocked and may have to deal with Apple directly as a warranty issue.
I questioned on T-Mobile help page on twitter
You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.
gramps28 wrote:
You need to contact Tmobile support because this is basically a user to user forum with some tmobile moderation that don't have account access so no one here can really help. All we can do is point you in a direction that may help.
Yeah this make sense. Thanks for all your info.
