Forum Discussion
Unlock code 132
Long term customer, purchased Tmobile Galaxy S21 3 years ago on Ebay. Trying to do network unlock, and get reason code 132. T-mobile is not much help. How can I get this unlocked. T-mobile says it wa...
MM70 wrote:
I believe I bought it off eBay. But even if buying from eBay or Samsung, the phone is T-Mobile locked and branded, so why can't they unlock?
To unlock a device it has to be in T-Mobile IMEI database. ANY device sold by a 3rd party the OEM has to send that IMEI to T-Mobile to ADD it to that database. If it isn't added then T-Mobile does not know it is theirs. Just because it says T-Mobile on it they will not add it due to security and liability issues. You need the original receipt to get it unlocked. You need either Samsung(The right department) to send the IMEI to T-Mobile OR have the original receipt and give it to T-Force and they can talk to the right department to make sure it isn't blacklisted and verify the IMEI to be put into the database.
Just because it is a T-Mobile USA phone doesn't mean it was purchased from T-Mobile directly. Stores like BestBuy sell devices from T-Mobile where the IMEI needs to be entered into the system by the retailer or having it added through Customer Care by submitting the original retailer receipt for the device.
