Forum Discussion
5G Internet Showing Incorrect Location
- Hace 2 años
Location for T-Mobile's 5G service reflects where the signal from the towers connects to ground based servers and infrastructure. This can sometimes be hundreds of miles away and even further. This is how the service works.
Here is more information to help the Community and hopefully to encourage TMO to fix this. I subscribed to TMO Home Internet 5G about 90 days ago. I have the latest and greatest Gateway device (black box). The service is extremely good. Very good upload, download and latency performance. Better than Spectrum Cable that I dropped. However, I too have a major geo-location headache. The Gateway does not have onboard GPS and does not provide proper geo-location information. I live near Raleigh, NC. My connections are to a tower less than a mile from my home. The connection is routed over high-speed fiber to a hub in Charlotte, NC (Some 3 hours travel away from my home). This means that DHCP assigns me a Charlotte IP address. Hence all web sites and web content providers think I live in Charlotte. YouTubeTV, local stations, weather, mapping software, big-box store locations, everything is out of sync with my real life. YouTubeTV actually cut off my service because they think I'm using the service for too long away from my home location. I have discussed this issue with TMO customer service. They were honest enough to explain and confirm why I'm showing up with a Charlotte IP address. They made no promises to fix it now or at any time in the future. I told them that this is so disruptive to basic internet usage that it is a deal breaker. I like TMO pricing, but the pain level inflicted by this geo-location fail is too much. At this point, I am receiving almost daily offers for internet service from Spectrum at the introductory rate of $49 / Mo. (for 12 months). Since this is basically the same rate that TMO charges, it looks like a better service option because there is no geo-location problem with Spectrum. The only reason I have not switched back to Spectrum is that I hate all the silly pricing games Spectrum plays and generally poor customer service they provide. But Hey, if TMO can't or won't provide a proper service or a work around, then that is not good customer service either. All TMO needs to do is look at customer billing addresses to determine a customers home location and grab IP addresses from the correct IP address pool on that basis for all connections. I'm not an IT/Network Engineer, but it seems to me that they could fix this in software if they really want to be the viable home internet provider they advertise to be. Right now they are just turning off customers who may never trust them again. You know what we say, "Trick me once, shame on you. Trick me twice, shame on me". TMO, I hope you are reading this. I want to support you, but you have to do better. And I know you already know this. Right now, push out a notification to users telling us that you are fixing this and when to expect it to be done. Not sure how much longer I can tolerate this broken system. Thanks in advance for getting this done!
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