Amazon Fire Television

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬

peterhdk wrote:

@StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I'll pat myself on the back for this tiny moment of brilliance). Here's what it says:

 

¿Qué ocurre a continuación?

Enviaremos un número de rastreo una vez que se envíe tu dispositivo y novedades sobre tu pedido a tu email.

 

Guarda estos pasos para canjear tu Amazon Fire TV 4-Series 4K de 50" gratis:

1. Visita https://promotions.t-mobile.com/ within 30 days of activating your new line.
2. Ingresarás al sitio de la promoción para canjear la oferta con tu T-Mobile ID. Need help with your T-Mobile ID?
3. Enter all required information, including email, assigned billing number, and Promotional Code: 23FIRETV. Puedes encontrar tu número telefónico de facturación de Internet residencial asignado en tu factura, en la sección "Connected Devices (dispositivos conectados)".
4. Recibirás un email con un código de promoción exclusivo de Amazon dentro de las 10 semanas posteriores a la recepción de tu solicitud válida. Sigue el enlace del correo electrónico para pedir tu Amazon Fire TV 4-Series de 50" e ingresa el código de promoción único durante el pago.

Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Regístrate para el código de canje con el T-Mobile ID en los 30 días posteriores a la activación; requiere 60 días de servicio antes de la validación; puede demorar 1 semana a partir de que se cumplan los requisitos de la oferta para recibir el código. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas.

I am going thru the same bull! Just hung up again with them and they told me to call Amazon. We should report them to the Better Business Bureau.  They knew they wasn't giving these TV 's to us.  The internet sucks!  

T-Mobile you can't bait & switch CUSTOMERS. The only REASON I SIGNED up for internet because I wanted the Amazon fire stick promotion that the store manager personally help me READ THE RULES. 
 

I wanted zero problems so I stayed in the store with him on my device and was WALKED THROUGH AND WE SCREEN SHOT EVERYTHING. I called after Christmas and customer SERVICE said call back in January. I called and was told THE AMAZON TV  PROMO WAS DENIED. It was ESCALATED TO 5 people THEN I WAS TOLD CALL ON 1/24/2024 or check the tracker to get the code to go back on Amazon and order the TV.

I want all my money BACK. You can have your internet. I pay my bill on time and have 6 lines, 2 IPADS & now internet. We are a military family and you all should be better and ACCURATE LIKE I ACCURATELY PAY MY BILL ON TIME. I want the FIRE TV I WAS PROMISED OR TAKE YOUR SERVICES WITH NO PENALTIES FOR ME.

Shame on you guys. If the promotion didn't apply you should have notified US. I hunted you all down and when it was time to get the code for the TV- I get a DENIAL- unacceptable.

I ordered TMobile home internet. And I was promised a blink security camera rebate. Code BLINK 23.   I was told over the phone that it shipped.  It never arrived.  I cancelled my t-moble home internet service.  And I was not able to return it to a TMobile store. As I was instructed to do over the phone.   I experienced lie after lie by the TMobile agents over the phone.   One even directed me to Amazon.  And I couldn't redeem my t-moble rebate on Amazon.   I have ordered from Amazon for over five years.  So I know that t-moble home internet service agents lied to me.  I fulfilled my part of the deal before I cancelled the TMobile home internet service.  TMobile home internet did not honor it's obligation to me.

Having the same issue.  Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023).  T-Mobile first claimed that I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over.  Here's the kicker: 

1. The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023.  After being escalated twice, T-Mobile admitted I was correct.  

But then…

2. The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault).  I told the representative that he's admitting to FRAUD.

Currently escalated again and waiting on a call back,

Absolutely shameful process…someone should lose their job over this.   

FriscoEli wrote:

Having the same issue.  Added home internet on the last day of the Fire-TV promotion (Nov. 29, 2023).  T-Mobile first claimed that I'm not eligible because I activated the Fire-TV offer on Nov. 30, after the promotion was over.  Here's the kicker: 

1. The offer clearly states that you have 30(1) days to activate offer, so I should have been able to activate until Dec. 29, 2023.  After being escalated twice, T-Mobile admitted I was correct.  

But then…

2. The representative told me that despite adding the internet while the offer still applied, and charging my account that same day, the system did not fully process my information until after the offer expired (like it's my fault).  I told the representative that he's admitting to FRAUD.

Currently escalated again and waiting on a call back,

Absolutely shameful process…someone should lose their job over this.   

Im pretty sure none of us will see a TV, ever. 

They're frauds, just like their "high speed" internet (5mbps).

Its been the 10 weeks that they promised an email notification from Amazon.

Time for a class action suit?

@StolenID I came here with the same question, but then @fireguy_6364 jogged my memory that I saved a screen shot (I'll pat myself on the back for this tiny moment of brilliance). Here's what it says:

¿Qué ocurre a continuación?

Enviaremos un número de rastreo una vez que se envíe tu dispositivo y novedades sobre tu pedido a tu email.

Guarda estos pasos para canjear tu Amazon Fire TV 4-Series 4K de 50" gratis:

1. Visita https://promotions.t-mobile.com/ within 30 days of activating your new line.
2. Ingresarás al sitio de la promoción para canjear la oferta con tu T-Mobile ID. Need help with your T-Mobile ID?
3. Enter all required information, including email, assigned billing number, and Promotional Code: 23FIRETV. Puedes encontrar tu número telefónico de facturación de Internet residencial asignado en tu factura, en la sección "Connected Devices (dispositivos conectados)".
4. Recibirás un email con un código de promoción exclusivo de Amazon dentro de las 10 semanas posteriores a la recepción de tu solicitud válida. Sigue el enlace del correo electrónico para pedir tu Amazon Fire TV 4-Series de 50" e ingresa el código de promoción único durante el pago.

Oferta por tiempo limitado; sujeta a cambio. Activa una nueva línea de Internet residencial elegible entre 11/24/23 y 11/29/23. Regístrate para el código de canje con el T-Mobile ID en los 30 días posteriores a la activación; requiere 60 días de servicio antes de la validación; puede demorar 1 semana a partir de que se cumplan los requisitos de la oferta para recibir el código. Si se cancelaron líneas en los últimos 90 días, es posible que deban reactivarse primero. Máximo de 1 por cuenta. Canjear el código en Amazon.com; se aplican los términos de Amazon. Es posible que no se pueda combinar con otras ofertas.

NYD wrote:

Frisco, The business world of loyalty is upside down. This seems like fraud and a class action in the making. All I want is my FireTV. I signed up based on that; ONLY. If it wasn't a real offer then why PROMOTE IT??? 🤬

Yeah, its time to start talking class action suit.

Maybe, just maybe if you hit them in the pockets and get news coverage theyll stop this kind of __.

I just called 877-470-3619. No wait time, talked to a Rep for a total of 8 minutes before I had my code and link to the TV in my email, and they waited on the phone for me to receive it as they had to try to send it several times. TV is ordered successfully after receiving the code. Mind you my promotional account did show my promotion as "approved" already.

HI all,  did anyone get their promotional item for signing up for T-Mobile?