Forum Discussion

Gail_S_'s avatar
Gail_S_
Newbie Caller
Hace 3 años

Canon printer will not connect to T-Mobile 5G Gateway home internet

I have the Arcadyan KVD21 Gateway and a Canon PIXMA TR4520 printer. I have tried multiple methods to connect the printer to the T-Mobile wifi network and am still unsuccessful. Currently, I am attempting setup using the Canon Wi-Fi Connection Assistant. In Network Settings, the T-Mobile network encryption type shows up as Do Not Use. Is there a way to change the encryption type on the network? Would that enable the printer to access the T-Mobile wifi? Any and all suggestion welcome. I have tried T-Mobile tech support, but they cannot help, saying it's a printer issue.

  • SSW's avatar
    SSW
    Hace 3 años

    For my Pixma MG5420, I had to change the WPA version on the Tmobile gateway app (Network tab, select your wifi network, under WPA version, change to WPA/WPA2 from WPA2/WPA3).  Then on the printer, go to Device Settings ->LAN settings, ->wireless lan setup, ->Other setup options, ->Standard setup,->select access point, → Directly enter the access point name, then manually enter your wifi network and the passcode.  Voila!  This is after a fruitless call to Tmobile tech support, which described the problem I had connecting to a printer problem, and transfer me to Cannon tech support, which never connected me to a live person, but instead directed me to their website, then hung up.

  • KAthe1andOnly's avatar
    KAthe1andOnly
    Roaming Rookie
    Hace 4 meses
    Wildtree wrote:

    Thanks to SSW I got in though with small differences due to my printer being a MB2120:

     

    going through the following screens: LAN settings > Advanced setup > scroll through networks until I got "Directly enter the wireless setup name" > then manually entered the network name of the newly made 2.4 network followed by manually entering that network's passcode. And then I was in!

    Canon MP560 here… been trying to get it connected for days! Finally SUCCESSFULLY CONNECTED within minutes of finally stumbling across this response. lol!  Hoping this helps bump this answer a bit - hopefully helping my fellow usual IT geniuses thrououghly perplexed by the sheer SIMPLICITY of the Arcadyan KVD21 Gateway(& of course the every day joes that will inevitably run into such roadblock) to stumble upon it much sooner in their efforts😮‍💨🤞🏼🤞🏼🤭

     

    Thank you!! NOT ALL HEROES WEAR CAPES 🖨️🤞🏼🫶🏼🫶🏼🙌🏼