Can't connect Google Mini to T-Mobile Home Internet

I'm having the same issue.  I was finally able to get it to connect by playing with turning bluetooth on/off during the setup and not having my Google Assistance device automatically reconnect to my home wifi.  But to be honest, I don't know what actually made it work.  However, the next morning it had disconnected again and I've been unable to reconnect again.  Has anyone found a solution?

+1 here. Please help, someone from T-Mobile! Definitely an issue. We need some firmware update from T-Mobile on this.

Several other threads here mention that Google devices work fine if you use your own WiFi router (turn off the WiFi signal from T-Mobile, plug your other WiFi into the Ethernet cord). It's ridiculous that this is the only solution.

(There's also some incorrect thread here mentioning T-Mobile blocks third party DNS providers, and points to this as a possible cause of Google devices failing. I tested this and found it to be false; using a third-party DNS provider like Cloudflare or Google works fine so that thread is a red herring)

In my case, my Mini speaker eventually did connect (I just left it in the broken state "there's a glitch" overnight). Now I can ask it questions and get a reply but can't stream any audio by voice ("play the news" or "play some music" both respond with "ok" and play nothing) or cast audio from an app like Spotify on my phone/computer.

Same problem here.  I think it might be confused between 2.4 and 5g. 

Having the same issues and I've tried everything! The old LTE Gateway worked fine in this regard. Why is the new Gateway crippled, why are certain settings not available, and why won't my Google Home devices connect or stay connected?

I just got T-Mobile home internet and switched all of my devices to use it and I'm having the same issue with the Google mini. It goes all the way through setup and then fails and doesn't work.

It’s not just google devices, it’s all google services, including gmail and many others.

Changing your dns doesn’t matter. 

You can use a VPN, and get around it to get your google things to load. Otherwise, the router is for some reason blocking google IP addresses. This is highly frustrating.

So if the answer for everyone else is as simple as it was for me, it's almost blindingly obvious. Make sure you factory reset the Google Home Mini with the tiny round button on the bottom. Hold it for like 30 second, then set it up again. Voila.

Message me if you find out.

I was having the same issues until late last week when my firmware updated to 178 and *so far* everything has been working perfectly. My Google home/home minis/home hubs now all connect and have been working flawlessly and my Chromecast with Google TV is the same. Previously none of the Homes/hubs would connect and the Chromecast would connect, but some of the apps such as Hulu (regular Hulu, not Hulu Live) would not load. Additionally, when pressing the Google Assistant button on the Chromecast remote nothing would happen. Everything nowworks correctly. Fingers crossed that the firmware is pushed out to everyone soon and the fixes are complete and permanent!

Jbt1982 wrote:

I was having the same issues until late last week when my firmware updated to 178 and *so far* everything has been working perfectly. My Google home/home minis/home hubs now all connect and have been working flawlessly and my Chromecast with Google TV is the same. Previously none of the Homes/hubs would connect and the Chromecast would connect, but some of the apps such as Hulu (regular Hulu, not Hulu Live) would not load. Additionally, when pressing the Google Assistant button on the Chromecast remote nothing would happen. Everything nowworks correctly. Fingers crossed that the firmware is pushed out to everyone soon and the fixes are complete and permanent!

I'm having the same experience now. I posted about two weeks ago at my wits end about the Home devices not connecting or staying connected. It seems that the new update and/or something that's been tweaked on T-Mobile's end has fixed some issues and all my devices have been connected for over a week now and all work fine. Before I was able to get them connected but they would glitch out or by the time I got home from work, they were disconnected. Fingers crossed. Now if we could just get some more settings and if my service wouldn't drop out so much during the day, then I'll be happy, lol!