Can't connect Google Mini to T-Mobile Home Internet

So what has worked for me is to factory reset the gateway device. Once you set it up log into the settings online (192.168.12.1) and divide the 2.4hz and 5gz. But after you separate them go to configure ssid 5, under set ssid to configure make sure to go through all of them and turn off any "enable ssid" other than the ssid 5. For me the ssid 9 was named the same as my 2.4 and Google devices don't like 5gz. Sorry if this is confusing wording but I hope it helps. 

randomusername007 wrote:

I tried all the above with T-Mobile support (and Google support) and still couldn't get the two to work together. I just got off the phone with T-Mobile support and they shipped the Home Internet Gateway router knowing that it doesn't work with Google Home devices. They may offer a firmware or other update in the future that fixes the issue, but for now, I was told that they don't work together.

My Google Home Mini works normally with the gateway, from the first day I set the gateway up four months ago.  However, I didn't try to  configure it. I kept the wifi password the same as it was for my old DSL modem. At first, when I set up the gateway, I went by the number of characters they suggested for the wifi password, or whatever, and once I had one device set up, I used the "change the wifi password (SSID)" function in the app, changed it to my old wifi password and all my smart devices connected normally.

There are about a dozen known quirks of T mobile home internet, and not working with google home devices (including the Google Home Mini) is not one of them.

There are at least 300,000 users of T mobile home internet and probably more than a couple thousand who use Google Home devices. It's so important to me, I don't know what I'd do without it, if it didn't work. So, my suggestion is if you have your old connection service provider still, see if you can get the Google Home Mini working with that, and then do a factory reset (paper clip in hole at top of black inset on gateway), go through the entire setup again, but this time at some point, after one device is connected, change your wifi password to the one the mini uses in your old wifi setup, and see if that works. I wish I could be more help, and offer something simpler to do. Maybe someone else will.

Starfawkes wrote:

So if the answer for everyone else is as simple as it was for me, it's almost blindingly obvious. Make sure you factory reset the Google Home Mini with the tiny round button on the bottom. Hold it for like 30 second, then set it up again. Voila.

Good suggestion. I recommend to people that when they're setting the gateway up for the first time, they get it working with one device, whether it is a phone or a laptop. Then after it is all set up, restart the gateway and restart your laptop or phone, and make sure you're all signed in, signed up automatically, and that the internet works.

Then change your SSID name and password in the app to what  you had before and that should add all your devices, and restart the gateway yet again after doing that, because if some of the devices don’t connect the first time, they will connect after the restart after the old SSID name and password has been established.

After all, the Google Home Mini or all these smart devices, are just using wifi, and wifi is wifi, whether it is coming from the gateway’s router or a separate router.

As far as the factory reset on the Google Home Mini, first I'd try just unplugging the mini and plugging it back in, and as long as you are using the same SSID and wifi password as you had on your old setup, it should work. Just doing that can kind of re-register it with the wifi network.

Lastly, sometimes the Google Home experiences some quirks of its own that are unrelated to your home internet. When I first got my Google Home mini like three years ago, it was so slow, and barely worked. I got on the online help with a rep and explained that I've used computers for 50 years and what am I doing wrong. It turned out Google Home was having a problem at that time. The next day and for months after it worked  great.

I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already

Ramon_92 wrote:

I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already

I'm assuming you selected "System" and it's asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?

Timsw wrote:

Ramon_92 wrote:

I'm trying to access the main settings for the network using 192.168.12.1 but looks like it has different password for the admin, does anyone know the default password? I tried the one under the router already

I'm assuming you selected "System" and it's asking you to enter admin and a password. The password is the one on the bottom of the gateway. After entering the password, the first screen I come to is one that allows you to change your password to something easier to remember or enter. Do you think you may have done that before and forgot?

I think I changed it because it's not letting me in

Ramon_92 wrote:

 

I think I changed it because it's not letting me in

I never even use those extra windows that require a password. The GUI is very limited in terms of custom configuration. Is it something you need to change because you are trying to install an external router or what?

If it's important and you're willing to start all over again, I think you can do a factory reset of the gateway by depressing the hole, which is located in the inset panel on the gateway, holding for a time, and then starting all over again with the setup. I think that should allow you to lose your old password that you forgot and start all over again.

My google mini works fine as an individual speaker but it won't play as a group of speakers (multiple speakers in different rooms). Any known fixes for this? I set up the 2.4 network thinking that would fix it (since that's how it works with my current ISP) but no dice. Support from Google and TMO can't really figure it out either. 

Khimba29 wrote:

My google mini works fine as an individual speaker but it won't play as a group of speakers (multiple speakers in different rooms). Any known fixes for this? I set up the 2.4 network thinking that would fix it (since that's how it works with my current ISP) but no dice. Support from Google and TMO can't really figure it out either. 

I have this same issue. I've tried so many things, including factory resetting all my nest speakers, and they never work in groups, but each works perfectly on it's own. There's something odd going on either with Google or T-Mobile that is keeping speaker groups from working, but I can't find any solution. Does anyone have speaker groups that do work with the home internet gateway?

Actually mine is now all working as it should - Google speaker groups, thermostat, lights etc. Make sure that all of your Google home devices are using the same 2.4ghz band connection and not the 5ghz band that TMobile defaults to. Even if one speaker or device connected to Google home is on a different band then it will throw everything off. This includes your smart phone, tablet, Chromecast and/or Chromebook in my case. Essentially i use the 2.4ghz band for all Google stuff (even though Google claims it works on 5. It does but with caveats). Anything that uses your Google home should be on 2.4ghz. i have wifi bulbs and smart plugs that aren't Google but are controlled by Home so those are on 2.4ghz as well. I use the 5ghz band for everything else...my work VPN, LG TV etc.