Forum Discussion
hulu +live does not work in t-mobile internet
My Hulu+live works with my cox internet but when I connect to my t-mobile home internet modem it will not work. Says I have moved and they can not provide service due to streaming rights.
faeren wrote:
I'm having the same problem with Hulu plus live TV. I just subscribed today and i can connect to the live tv on my computer and phone, but the tv's keep giving me the error that "I'm not at home". I'm not able to connect to live at all and I've been on the phone with Hulu customer support for over an hour and we still haven't gotten it to work on my TV's.
I've asked several times if they support T-mobile home internet and they say they do,but I can't get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?
Hulu + Live does not fully support T-Mobile, because of Hulu's restrictions on location. It is better explained in this article:
There is a temporary workaround, until your IP changes again, then you have to contact Hulu again.
FWIW I just signed up for T-Mobile over the weekend and lost my Hulu live TV. I was able to get Hulu to let me view live content again only after chatting with a support agent, but I'm not certain how long that will last.
faeren wrote:
I'm having the same problem with Hulu plus live TV. I just subscribed today and i can connect to the live tv on my computer and phone, but the tv's keep giving me the error that "I'm not at home". I'm not able to connect to live at all and I've been on the phone with Hulu customer support for over an hour and we still haven't gotten it to work on my TV's.
I've asked several times if they support T-mobile home internet and they say they do,but I can't get it to work. Has anyone been able to get tmobile home internet to work with Hulu plus live tv?
HULU stated that this has been escalated because of the increase in users with TMHI. Should see results soon.
T-Mobile should be provide a static IP addresses so HULU can work after a router reboot.
I just set up a 5G gateway and tested it on my laptop. Hulu Live works perfectly. When I tried it on my Fire Stick it asked to change locations (it was previously working with my normal cable internet) when clicked change location it said there was an error and nothing worked. I tried it a few times, always the same result.
I switched back over to my cable internet and it went right back to working fine. I don't understand if TMobile home 5G can work on my laptop and phone with Hulu Live why I can't get it to work on the Fire Stick.
FYI all the other services are working, so this is really just a Hulu issue I think
Any ideas would be welcome.
Just got TMHI and was very upset my Hulu stopped working. I plugged my TCL Roku tv directly into the T-Mobile supplied hardware and Hulu works for now. Might be worth a try if you can
007BondMI6 wrote:
jojemor wrote:
My Hulu+live works with my cox internet but when I connect to my t-mobile home internet modem it will not work. Says I have moved and they can not provide service due to streaming rights.
Technically this is an issue with Hulu not T Mobile.
Hulu does not consider TMHI a valid internet provider. Hulu sees TMHI as a hotspot or a mobile device and blocks their service. So again this is not technically a TMHI issue since TM is not blocking you Hulu is.
This is the same issue with other providers I have a friend that has ATT hotspot internet Hulu does not work due to the same reason. So again not really a TMHI issue.
This is not true, I don't think. I was having this issue and spent about an hour on the phone with hulu to find out what the issue was. They were trying to set the ip address of the t mobile tower to my hulu account. It would work, and my tv would stream. Then we would go to the next tv, and that tv 'wasn't at home'. So we checked that ip address and it was different. T Mobile internet uses a dynamic ip address system which means each device gets its own ip address rather than sharing the same ip address from the wifi. Hulu accepts a static ip address system so it can locate where the service is being used. So because T mobile continuously changes the ip address on each device that logs into the wifi, hulu can't verify the account as one address. This is troublesome for my household because we have about 6 devices (TVs and Phones) watching hulu at the same time sometimes.
The problem occurs every time r mobile changes the IP address I live in Tennessee but my ip is all over the country I’ve been listed in Washington state all the way to Alabama every time it changes and sometimes it more than once per day I had to call Hulu so I gave up on Hulu’s live tv service as it’s an hour each time I have to call them
T-Mobile and Hulu + Live do not work well together. I cannot stream local, live TV. It works for a single show and then you get the cannot play this content error or you are not at home error. Extremely annoying. Spent 5+ hours on the phone and chats with Hulu support and at best the connection is erratic and flaky. While I would love to keep TMHI, TV is a major thing in my house.
Speed is great, no issues with throddling, like Cox does and no limit on data, like Cox has but if I cannot watch TV, maybe its not so great.
I have just been going on my browser on my devices and Hulu works fine. On the app the live tv stuff will not show up but I have not had an issue in chrome.
As most of you have already indicated that T-Mobile uses dynamic IP address. With dynamic IP address live streaming does not work due to constantly changing in IP address pictures are freezing up. I have a Z-* IPTV box and when I am watching live TV pictures freezes up. No issue with watching Netflix. I recently signed up with Xfinity Internet and connected my IPTV box it works perfectly because Xfinity provides fixed IP address. Unfortunately no one at T-Mobil tech support has been able to fix the issue. I must have spoke to 10-12 T-Mobile tech support.
