Forum Discussion
2.4g devices not connecting to T-Mobile Home Network
Recently I set-up a T-Mobile 5G Home Internet and am discovering that not all my devices can connect. My Shark IQ Robot vacuum is one device that will not connect to 5G, it says it can only connect t...
Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
Katiejo123 wrote:Yall are making this WAY harder than it has to be.
1. Open the T-mobile Internet app
2. Go to the Network tab at the bottom
3. Click on the "+" sign to add a network
4. Add in the information for a 2nd network and change the frequency band to 2.4 GHz.
Done. Easy. Now you have 2 networks and 1 is 2.4 only. I had to figure this out myself as this thread was trash.
thank you for posting- saved me another call to tech support and probably returning this gateway because anything that doesn’t support 2.4 out of the box is sure to frustrate anyone with smart home devices! @t-mobile, Why isn’t this in the set-up guide sent out with the hardware?
