Forum Discussion
IP Location issue
So apparently I cannot connect to sites that need to verify your location because my new tmobile internet service shows me as being located in a State that is different from my actual location. Been...
Same deal for us in Colorado, except I don't think it's an IP number translation issue since my location will alternate between Aurora, CO (not bad, about 30 miles away) and Memphis, TN (not even the same time zone!) If I go to a geolocation site like https://www.where-am-i.co/ it will switch back and forth constantly - mostly the Memphis address, but then every so often it will come up as Aurora.
When it’s wrong it breaks lots of things - streaming content, google maps, local weather reports, my Windows 10 current time, the default timezone for calendaring, and on and on.
I spent a bunch of time with "my personal tech support" on T-Mobile - I spoke with 2 techs who were friendly enough, but of no help at all. The second one decided it must be a problem with my computer instead of their gateway and transferred my call to Dell's tech support line even after I told him it's also a problem on my HP computer and phone!
It seemed like the problem wasn’t addressed in their troubleshooting script anywhere so they just punted - I didn’t bother to call back and go through that whole thing again.
We have the Nokia 5G21 Gateway, but I heard from a human T-Mobile employee at one of their retail stores that there is a “new” fancier 5G gateway available now - does anyone have this new hardware, but continue to have geolocation problems?
I’m tempted to call and demand the newer gateway.
