Forum Discussion
Just got TMobile Internet and can't connect to Streaming Services
Internet is lightning fast but I can't connect to Netflix or Amazon Prime on any of our TV's. Can't even log into Netflix.com on my computer. Tech support is useless. Is there a simple fix or do I ne...
I have great news - it turns out that our gateway is on our business account rather than a home account, so there was something on the router that blocked streaming services. They clicked a switch or did something at T-Mobile and everything works now, on our laptops and our three different TV's. I know we all like to bag on customer service and tech support - but I'm giving a HUGE KUDOS to the T-Mobile folks. They figured it out and called me back to let me know it was fixed - and they stayed with me while I tested everything out. I'm super impressed with their customer support. Very rare these days.
After googling for hours, I found the solution. For my apple computer, opened Finder, clicked simultaneously on "Shift, Command, G". Typed in ~/Library/Caches and hit Enter. List of these backup files popped up and deleted everything. Working like a charm now. Interestingly, a few of my friends informed me, I should be doing this frequently as it decreases the risk of getting bugs. Even more interestingly, neither T-Mobile, nor Amazon knew to tell me this. Not sure how to access these files on PC's but I'm sure a PC geek would easily be able to give instructions. Thanks for following up!
