Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
This is accurate. Contact customer care and ask to speak to someone on the tech team. Ask them to check your gateway to see if it requires the firmware update, you will need to provide the IMEI on the back of the gateway. The update takes about 5-10 minutes. As soon as that is complete pairing is quick. My opinion T-mobile should be doing this before sending these units out. It should not fall on the customer to figure out that their tech needs updating.
