Security camera won't connect to 5ghz gateway

PinkyIA wrote:

I just switched to tmobile and my security camera now will not connect due to needing to be on 2.4ghz. Is the gateway capable of this? The company I switched from had the 2.4 and 5 option.

Yes, but default TMO router will combine 2.4 and 5 Ghz SSID into one. You likely need to split those into separate SSIDs. Once you do that whatever PC or app you are using for security camera setup needs to be on the 2.4 Ghz SSID in order for your camera to complete setup.

Other option would be temporarily disable the 5 Ghz SSID until after camera setup is complete. However if your house had several devices that only work on 2.4, then it's a lot easier to manage them if you create separate SSIDs.

Combining SSID into one was meant to be easy setup for devices that have their own UI to select SSID and enter pass phrases. However most internet appliances still use 2.4 Ghz and have no UI, but requires an app to run from your PC or smartphone. Because of the reliance, your PC/Smartphone needs to be already connected to a 2.4 Ghz SSID in order for that appliance to connect.