Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
Setting this up has been a nightmare. It's taken 5 calls to get everything taken care of.
So, getting the firmware update is what it took. My tech guy had a huge problem. His software showed my firmware had been updated at 7:50 am but it also showed there was a firmware update available. Therefore it wouldn't let him push through the update. We had to reset the modem/router (not sure which one to call it) and it got the correct firmware update. Then in about 15 minutes my white Mesh light turned to solid green.
Most of the tech support was great and a couple were just awful. One in particular wanted to send me another Mesh. I just knew that wasn't the problem and I'd just have to deal with returning one of them and still have the same problem. If that had happed it would all have been returned.
I decided to try and find a solution myself. JD1 had the solution I needed. Thanks to the community!
