Forum Discussion
Unable to see connected devices on Home Internet App
I'm having issues being able to see the connected devices through the T-Mobile Home Internet App. Keeps telling me the gateway did not respond and to restart it if the problem persists. I have restar...
@phutto74 are you connecting directly to the TM Gateway or using a wifi router?
It looks like you have tried the normal diagnostic process - reboot the gateway and/or remove and reinstall the TM Internet app. You should be able to see your connected devices on the Devices screen on your TM Internet app.
What are your signal metrics like? Do you see 3+ bars on the front of the device?
Have you tried calling customer support? If so what did they recommend? They may suggest shipping you a replacement gateway. 1-844-275-9310.
Let us know how it turns out.
