Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
Same here, in Nice, no service since yesterday 5 pm…I was in the phone with customer service 3 times yesterday and again today…They keep telling me to do the same thing…
Same in Port Maillot and Clichy areas of Paris since around 10pm yesterday. I asked at hotel reception and was told no less than 10 American guests inquired about no cell service this morning. My work phone is Verizon and having the same issue.
I have been in France for 3 weeks. Everything had worked fine until the evening of 6/26. Since then, I have not been able to send or receive any text messages. I can not even log into my t-mobile account because my phone could not receive a security code. So far, has not been able to get any help from T-Mobile. Very inconvenient and frustrated.
Total fail since 6/26 in Corsica.
Can’t contact T-Mob - no reply ever.
If you have an unlocked phone, try getting an eSim. If you have a locked phone, try getting T-Mob to unlock your phone, and get an eSim.
Yes, other carriers have problems, too. But an eSim from a local provider would work reasonably. TMob customers have low priority with European providers
well, we went to a local cell phone shop here in Paris (The Phone Store at Gare Montparnasse) and bought a cheap android and an European Sim card - $200 later we have a shitty phone that works at least… we’ll keep it as a backup when we come back next year… If we had kept our old Androids and not moved to new to iPhones this could have been easier and less costly….
We got the Lebara sim card - only about $20 for 10GB of data and 3 months of use - if you have an Android with a physical sim card, I recommend just picking up a new sim card… or if you don’t have a physical sim slot then grab a cheap android too….
DoNotPatronizeMe wrote:
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
There will be bystanders with cellphone too..
It’s back!!!! Crossing fingers it stays!!!
At the risk of jinxing it…. I appear to have had service restored near Nice France as of 17:55 Thurs. interestingly, it was while I was in support chat with them to unlock my phone when it happened 😉
