Forum Discussion
Internation Service
I have 5 cell phones on my account. I activated international coverage a week ago. NONE of my phones have had acceptable service. My phone went active when I arrived in Paris, France, last Thursday, June 20. I had service for about 2 hours. Since then, I have spend over 10 hours of my family vacation time trying to get someone at T-Mobile to address our « outage » I explained to the tech folks that my phone doesn't work so, you guessed it, they call me on m,y phone and leave a voice mail message.
When we go outside and face T-Mobile HQ in Washington, we occasionally get a whopping 3G connection for about 10 minutes. I have spent nearly 7 calls in excess of 45 minutes EACHD on hold (ok, ignore) only to have my call sent to Tech Support; then, I wait another 45 minutes to talk to someone - someone who has no idea how to resolve the problem.
I reached out to Mike Sievert, CEO, and he promised me that someone would be in touch shortly. That was at 8:02 PM tonight, Paris time. It is 9:57 PM and I haven't heard from anyone.
Bottom line, I will try to be a tourist tomorrow - again with NO SERVICE. What happens if my 2 year-old granddaughter falls and needs an ambulance? Maybe I can send smoke signals.
@Syaoran. Yes, I've done all those things. This is an outage that started at the same time on my phone and my wife's phone while shopping and not touching the phones. This doesn't appear to be about individual phone settings.
Do all of you have roaming turned on in your device settings? Are your devices compatible with the roaming partner's network? Have you tried scanning for available networks and then manually connecting to the roaming partner's network? If any of the services are prepaid lines. Roaming internationally is a very different than it is for postpaid accounts.
Ditto in Nice area in S.of France as of 12:30pm local Thurs. Started about 6 PM local time yesterday and have had zero bars on cell network since then. At first, it seemed to only affect my phone and my wife's phone that have the international data pass ad on. Did not affect my son's phone who does not have the ad on. Oddly, my wife's phone now seems to be back to working. But my phone is still zero bars despite the fact that both should be configured identically. And on the same account. Very frustrating particularly since they don't have 24 hour support.
Same for us in Paris no service and we have the international data plans for both of our phones… it probably went down sometime within the last 12 hours
Apparently this is a global roaming issue for all/most US carriers: https://www.reddit.com/r/verizon/comments/1dpa02z/international_outage/?share_id=wIuG2W_7aWykJfPNC2kQN&utm_content=2&utm_medium=ios_a
I have the high speed data plan and all worked great on London and then Paris until 5pm yesterday. This is a mess. I spent all night on workarounds, rather than enjoying a cocktail or 3.
zero service while in France so far on Magenta plan. I guess the low speed data is unlimited because there is no service so hard to go over the limit. Would almost consider paying for the high speed data upgrade if I thought it would mean I have service but no confidence in that.
Same problem in Burgundy 😕
Same here, we're traveling in the south of France and started having this issue earlier this afternoon. Hope they fix it quickly as no service sucks when you're away from WIFI.
This lack of service can really be understood when you find out that T-Mobile is not a USA Olympic sponsor.
