Forum Discussion
Excessive Roaming
My family and I are traveling in Europe for about 2 months. We have the Magenta Max plan which says that there is unlimited international data roaming, however, the fine print states that data usage ...
BEWARE!!!! We have been Sprint customers for more than 12 years and our service is now under T-mobile. My son was in Canada for 6 weeks and received a text saying that his line would be cancelled due to excessive roaming. He immediately called T-Mobile customer service and was specifically told that the message was a mistake and he could disregard it. Then out of nowhere his line was cancelled 2 months later. When we called T-mobile and spoke with a supervisor we were told that there was nothing they could do and that there is no way to get his old phone number back or be able to port it to another carrier. All of his accounts are associated with his phone number so he can no longer access those accounts since they need to be verified through his phone number, which is no longer active. T-MOBILE IS THE WORST!!!!!!
