Home Internet - force firmware update?

Better1 wrote:

MGM46 wrote:

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobile internet service and find another provider in order to have voip service for my business line. BTW, I have the version.0168.

MGM46 wrote:

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

 

I spoke to Customer Service a couple days ago, regarding the new upgraded gateway I finally received after 2+ months. It does connect to more wi-fi devices, however it does not work with voip phone service. Through a multitude of CSR calls regarding this gateway, I was not informed that it would not work with my voip service until after it was connected and found it would not send or receive calls. This is my business number so this is a huge problem. A lengthy conversation, resetting the router, did not help. I was told no voip service would work without a firmware update. Engineers are working on it, no projected timeline. Would have been nice to have been informed of this deficiency before connecting the new and sending back my old gateway. I may have to switch from T-mobil internet service and find another provider in order to have voip service for my business line.

Thanks for the info - very helpful.

Maybe you changed the password at some point?  You can do a reset by pressing the button on the back of the unit but then you would have to do any setup you have done previously again. Doing the login gives you the ability to change the ssid name and passwords , etc . 

Thank you for the info - I see that now.  I have been trying to look at the system part of the gateway and it asks for a log-on.  I use "admin" and the password on the bottom of the gateway, but it won't let me log in and doesn't give an option for help.  

Should I be able to log into that?

Well today isn't over yet, so there is still hope for the upgrade.  As for accessing your gateway, from a PC or MAC go to. 192.168.12.1.  You should see the overview page.  On the very right side is Software Version.  The current version is 1.2003.03.0168.  So we want to see a higher number  for the new version that gets released.   Otherwise you can use the Home Internet App on your phone and at the bottom (android version) click on MORE and then click on GATEWAY INFORMATION.  The FIRMWARE VERSION is the first thing listed. 

MGB1508 wrote:

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

I have been told they would have it by Wednesday, April 27, 2021, but the information I have received from Customer Service has not proved to be reliable.  I bought the Line-Link for VOIP and it took me several phone calls before someone told me it would not connect to 5 G.

I have been unable to get into the settings on my Gateway - how do you know what firmware you have?

Still waiting for the next firmware update above .0168 so that it will resolve the issue with using VOIP services.  Customer Support has no release date 

themishmosh wrote:

I just received mine today: 

1.2003.03.0168

Was the firmware forced on the modem or did you download it somewhere? 
If 0168 is the latest I already have it. But would like to know for reference how they are doing things.

I just received mine today: 

1.2003.03.0168