Forum Discussion
Home Internet - force firmware update?
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
johnbor wrote:
what is the most current firmware?
1.2101.00.1609 MR4
And still nothing - no update pushed at all to me.
what is the most current firmware?
syaoran wrote:
Contact tech support. They should be able to push a firmware update to it for you.
I tried that, they said they cannot push the update.. and it should be “completed” by 8/26.
It’s 8/26.
No firmware update.
magenta5835029 wrote:
@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.)
Yes they always been active.
iPhone Pro Max with Wi-Fi 6 connection to T-Mobile Gateway…
iPhone Pro Max with Wi-Fi 5 connection to Orbi Router connected in Access Point Mode to T-Mobile Gateway…
Windows 10 Laptop with Wi-Fi 5 connection to T-Mobile Gateway…
magenta5835029 wrote:
@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.)
I received my High Speed Gateway ten days ago. It has firmware version 1.2003.03.0178.
The LAN ports are active. I have an Orbi Router connected to one port in Access Point mode, and an 8 port switch connected to the other.
@wildchld Hmmm - interesting. When I got the T-Mobile/Nokia device I was told by TM tech that the LAN/WAN ports were not active. Are you using ethernet or WiFi between your devices and your ASUS router? (We're still using our reliable ASUS RT-N66U to connect to our ATT DSL modem because Hulu Live TV through Roku sees the TM Home Internet as a forbidden mobile hotspot.)
magenta5835029 wrote:
wildchld wrote:
rangerrick337 wrote:
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.
@rangerrick337 : In your browser go to 192.168.12.1 to login to the modem/router. See if the System|Upgrade button will take you from 1.2003.03.0143 to 1.2003.03.0168
We’ve had ours since late Feb. It’s on 1.2003.03.0168, but I can’t remember if I did the manual update or if it happened after a reboot.
@wildchld : What utility are you using that shows jitter and packet loss?
I started getting the packet loss when I got .0178 never was on .0168.
That’s a Speedtest from inside my Asus router…
wildchld wrote:
rangerrick337 wrote:
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.
@rangerrick337 : In your browser go to 192.168.12.1 to login to the modem/router. See if the System|Upgrade button will take you from 1.2003.03.0143 to 1.2003.03.0168
We’ve had ours since late Feb. It’s on 1.2003.03.0168, but I can’t remember if I did the manual update or if it happened after a reboot.
@wildchld : What utility are you using that shows jitter and packet loss?
rangerrick337 wrote:
We received the new 5G modem for Home Internet and are on the older firmware version 1.2003.03.0143.
Is there anyway to trigger the update?
I've heard the new update can greatly speed up the modem but don't know if that's true.
Reboot or Factory Reset may work. Mine updated over night and now there is packet loss. I have no 5G so B66 is the only band I'm connected to but never have experienced packet loss till this update.
