Forum Discussion
Home Internet - Port Forwarding not working
I received and configured my LTE Gateway, TM-RTL0102 about a week ago. It works almost perfectly. Speeds are solid, both up and down. Only problem is that port forwarding isn't working. I've got ...
Sorry it is still not working for you 😥 If you have a moment, this is the direct number to our Home internet support team 1-844-275-9310. Please give them a call when you have a moment and we can see if there is some advance troubleshooting that can be done.
Hello Again T-Mo Subscribers and Support,
I opened a support case with T-Mo Home Internet (regarding NAT Forwarding) and they told me someone would contact me in 72 hours. That was over two weeks ago (and no contact).
I called in again, today, to get an update on my case. The agent seemed to be reading from the notes on this ticket. The take-away seemed to be that further troubleshooting needed to be done (if nothing else testing the SIM or other hardware related issues). No mention of when any follow-up would occur.
I took to Google for more independent research and found this on T-Mo's Web site: (there should be a small screenshot just below)
Just in case the (above) screenshot is missing, here is the text:
"NAT Forwarding
While T-Mobile does not support setting up or using NAT Forwarding, the settings are available."
Here is the link to that Web page:
Interfaz de usuario por Internet: gateway Wi-Fi LTE T-Mobile | Asistencia de T-Mobile
I am now not clear how "more hardware troubleshooting is needed" in light of this publicly stated position of non-support?
I believe home internet service is new for T-Mo and maybe in the future NAT Forwarding will become supported.
Good luck and stay safe and healthy,
Digital Robert
