Forum Discussion

sambo92's avatar
sambo92
Network Novice
Hace 8 años

how do i locate my other phone on my account

i need to locate the other phone thats on my account. how do i do that

  • Hola @sambo92‌!  T-Mobile offers a service called FamilyWhere that can help you locate other lines on your family plan - it does have a fee associated (currently $9.99 monthly) and the other users will have to give permission on their phones to have their devices be located before the service will work. 
    If the other user is needing to locate their device because it's lost or stolen, then depending on the type of phone they have, they may be able to use a feature like Buscar mi iPhone, Administrador de dispositivos de Android, or if they've set it up and have premium features, LookOut Security to locate their equipment - but the login information would be unique to them.

    - Marissa

  • tmo_marissa's avatar
    tmo_marissa
    Empleado de T-Mobile

    Hola @sambo92‌!  T-Mobile offers a service called FamilyWhere that can help you locate other lines on your family plan - it does have a fee associated (currently $9.99 monthly) and the other users will have to give permission on their phones to have their devices be located before the service will work. 
    If the other user is needing to locate their device because it's lost or stolen, then depending on the type of phone they have, they may be able to use a feature like Buscar mi iPhone, Administrador de dispositivos de Android, or if they've set it up and have premium features, LookOut Security to locate their equipment - but the login information would be unique to them.

    - Marissa

  • Im being told by a Tmobile operator that the user does not have to grant permission to be tracked using Family Where, and the user may not receive notification of being tracked.

  • Can I locate my phone line 612 456 ****  without the user giving permission

     

  • no… and you might try avoiding blasting personal info on fully public sites..everyone and their mom can now see it..which means you just blasted whomever you are trying to tracks personal phone number out for everyone out there..

  • Why do I have to have permission from them and the phone is on my account I pay for that phone as well as mine. Is there any other way of locating it without having to pay

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Switchkill84 wrote:

    Why do I have to have permission from them and the phone is on my account I pay for that phone as well as mine. Is there any other way of locating it without having to pay

     

    Would you want to be tracked without you knowing?

     

    It is generally not legal to track an adult without them knowing or without consent.

  • If they’re an adult they should pay their own phone bill. 

  • gramps28's avatar
    gramps28
    Router Royalty
    Dr Gozyngia wrote:

    If they’re an adult they should pay their own phone bill. 

    Unfortunately many adults need to join a family plan to save money and there's only one primary account holder who has access to everything on the account and can control what the other lines have access to the plan information.

  • Mpedo's avatar
    Mpedo
    Newbie Caller

    I cannot unsee the comments. lol. But unless you have preinstalled the service with T-Mobile, There isn't really a way to do that not legal anyhow.