Forum Discussion
Is the TM-AC1900 ROUTER still supported?????
A year or so ago, T-mobile provided me with a TM-AC1900 ROUTER ... (ASUS rebranded to T-Mobile). They also provided a Personal Cell Spot 4G LTE which I refer to as an Extender or perhaps Booster...
We do have some troubleshooting steps we can offer for the router we sent. I don't see that it's available anymore for ordering though. To answer your question, I've heard of folks using routers they purchased themselves from 3rd party vendors and they work just fine. If you do need some help with that model, you could reference our Problemas con el enrutador Wi-Fi CellSpot page and use it as a guide for common issues.
I completely agree with the comments provided above. I was one of the people who got the free Tmobile router almost as soon as it came out. It has worked well. But as far as I know it has NEVER gotten an update. Recently I reviewed consumer reports articles on routers. The ASUS retail twin of the Tmobile router is still highly ranked.
BUT the ASUS non Tmobile retail router has had many updates including for security that the Tmobile router has never had.
It is possible to wipe out the Tmobile software and replace it with ASUS retail software but it is also easy to brick the router in trying to do it.
I may try this when I am otherwise ready to buy a new router but will be prepared to accept the bricking and move on...
Anyway, I just had a long text conversation with tmobile support in which they acknowledged tmobile no longer supports the router.
I asked if there was some way to switch over the software without the bricking risk. No useful response.
I observed that I never got an update that I was aware of and never had any communication from Tmobile telling me they were cutting off support.
By the way, despite the now nominal FMV of the Tmobile router- tmobile support confirmed to me, that you MUST still return the router to Tmobile it if you close your account or they will charge you for it!
