Forum Discussion
T-Mobile Home Internet LTE Router Connection Issue
I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and loggi...
Hello Chris,
Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.
Update: I just first of all was given 100% top notch customer service while on the phone with a few different t-mobile experts- so this is the outcome- I was sold the wrong device. Yes, I like y'all were sold the new Mifi 5G PORTABLE hotspot. This hotspot is not set up for security devices I.e the ring products. You must have their "in home internet service" that comes with a free router and unlimited data for 50 dollars and no contract either. I was super lucky they agreed to allow me to return the Mifi Hotspot and they are refunding my 300 dollar out of pocket cost to get this useless Mifi Hotspot. I did just pass the 20 calendar days when they would normally accept the return by three days but they said it was their mistake so I am so sorry to tell everyone there will never be anything done to allow the hotspot to connect to products like our ring. I highly recommend contacting t-mobile and nicely explain the situation and I wish all of you luck!!
