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myleslz
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Joined 6 years ago
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Re: T-Mobile Home Internet LTE Router Connection Issue
Hello Chris, Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.37Visto2likes0ComentariosRe: T-Mobile Home Internet LTE Router Connection Issue
I have not received a response as of yet but I was told that I would get a call today or tomorrow. And at this point, I have not contacted RING support directly but I have used their help documentation but without success. I will contact RING directly to see if they can provide any insight as well.5Visto0likes0ComentariosRe: T-Mobile Home Internet LTE Router Connection Issue
Thank you for your assistance. 1. I tried the hard reset and that worked. I am now able to log into the device. 2. I tried changing the channels for the 2.4ghz WiFi but the Ring doorbell still did not connect. I ended up calling technical support and they stated that most people are currently not able to connect their Ring devices to the WiFi. So at least this is a known issue by T-Mobile. I will respond back to this post if I find out any additional information.7Visto1like0ComentariosT-Mobile Home Internet LTE Router Connection Issue
I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and logging into the router itself via the IP address and using the user name and password stated. Device issue: I seem to not be able to connect my Ring Doorbell to the T-Mobile LTE Router. I have tried it many times, followed the help guide for the router and the Ring doorbell several times as well without success. Has anyone else or T-Mobile tested the connection of a ring doorbell to the T-Mobile Home Internet LTE router? Logging in: I have typed in the IP address, entered the user name and password MANY times and it always says "login failed!". Should I hard reset the router? I wanted to try and avoid this as it took me about 2 hours to connect all my devices the first time and would love to avoid that. Thanks, -MylesSolved7.5KViews0likes19Comentarios