Forum Discussion
Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.
I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flash...
Ah, this is no good. I haven't seen any reported issues with setting up this Ring device and I'd image the set up was done properly if this other devices are connected. Have you contacted Ring support to see if they have a solution? Other folks from their support team may have some ideas. We can have our Tech Care team file Trouble Ticket to look into your network connect as well.
It is a flaw in the device or the network. I don't know where exactly the problem is but T-Mobile is filtering this traffic somewhere and causing connections to fail. I can confirm this by routing all the device traffic through a VPN, at which point it can connect.
Frustrating. Happens with a few other consumer devices (eg thermostat).
