Forum Discussion
Ring Doorbell 3 cannot connect to my Tmobile 5G hotspot.
I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flash...
Ah, this is no good. I haven't seen any reported issues with setting up this Ring device and I'd image the set up was done properly if this other devices are connected. Have you contacted Ring support to see if they have a solution? Other folks from their support team may have some ideas. We can have our Tech Care team file Trouble Ticket to look into your network connect as well.
I just got mine to work after hours and hours of troubleshooting...I tried all of the suggestions above then did the following, not sure which of these fixed it but it is working now.
Under Settings > GPS - enabled GPS and also turned on GPS over Wi-Fi…
Under Settings > Advanced > Networks - changed the APN to B2B.tmobile.com and the PDP to IPV4
I think it was probably changing to IPV4 that fixed it but I’m not going to change anything else now that it is working.
