Forum Discussion
T-Mobile Home Internet LTE Router Connection Issue
I received my LTE router in the mail a few days ago and everything seems to be working just fine service wise. However, I am having issues with connecting specific devices to the router and logging into the router itself via the IP address and using the user name and password stated.
Device issue: I seem to not be able to connect my Ring Doorbell to the T-Mobile LTE Router. I have tried it many times, followed the help guide for the router and the Ring doorbell several times as well without success. Has anyone else or T-Mobile tested the connection of a ring doorbell to the T-Mobile Home Internet LTE router?
Logging in: I have typed in the IP address, entered the user name and password MANY times and it always says "login failed!". Should I hard reset the router? I wanted to try and avoid this as it took me about 2 hours to connect all my devices the first time and would love to avoid that.
Gracias,
-Myles
Hello Chris,
Yes, the connection issue is solved. There was a software update last week for the LTE Router/Modem and that seemed to fix my connection issues. This included my Ring doorbell and an off-brand smart plug that I have. At this point, all of my devices connected and are functioning.
I am having a strange issue. I have my home internet connection and a extender for some dead spots in my house. Currently my devices can connect to the extender, but not to the main router. Any idea what the issue might be?
Does anyone else with TNobile internet lose all connection when it rains?
I set up my internet router, I wanted to connect rasperrypi dns server to block adds. I do not see any dns server information in the new router, can I add a dns server?
I couldn't get my Ring doorbell to connect to my mifi either. Then I saw post about
setting APN to b2b.tmobile.com and IP4. This worked for a while then tmobile
just a couple of days ago stopped supporting this APN setting. Couldn't get
internet to work at all using those settings. Now back to no Ring doorbell connection.
It worked last year when I had ATT for service.
Update: I just first of all was given 100% top notch customer service while on the phone with a few different t-mobile experts- so this is the outcome- I was sold the wrong device. Yes, I like y'all were sold the new Mifi 5G PORTABLE hotspot. This hotspot is not set up for security devices I.e the ring products. You must have their "in home internet service" that comes with a free router and unlimited data for 50 dollars and no contract either. I was super lucky they agreed to allow me to return the Mifi Hotspot and they are refunding my 300 dollar out of pocket cost to get this useless Mifi Hotspot. I did just pass the 20 calendar days when they would normally accept the return by three days but they said it was their mistake so I am so sorry to tell everyone there will never be anything done to allow the hotspot to connect to products like our ring. I highly recommend contacting t-mobile and nicely explain the situation and I wish all of you luck!!
I also cant connect my new 5G mifi to my ring system. It connected to all my other devices no problem but won't connect to the ring devices? I have tried literally every single idea over two days time with zero success. My ring system worked perfectly until I got my new mifi and it's like with all these Otgers having the same issue there should be some kind of help. I have already started the tech service support I got through the first person whom walked me back through all I have already done again and no connection. She has since sent me to the next level tech support which I am waiting on a call in like 2 hours! So frustrating
I am not having any luck with this. I had ring come out and trouble shoot. They had no success either. Next option is to go to Tmobile. The question is, "Where to go for best action." The local offices are clueless. Online is not much better. I don't know where to turn.
pmetzger wrote:
I am having this same issue with 5g MiFi Hotspot
Did you ever this get this resolved?
I just got my 5G Mifi Hotspot from Tmobile today and am having the same issue. All other devices including a Ring Flood Light connect, but the Ring Doorbell 3 errors while trying to connect. it flashes the left side lights after trying to connect to the wifi. so it's not authenication or lack of signal. I'm not sure what the issue is.
i've tried setting up 2.4 and 5.0 separately. I tried DMZ and assigning an IP to the doorbell. i tried connecting to guest hoping it's less firewall security. I tried disabling IPV6. I tried assigning channels to both 2.4 and 5.0. Nothing works. I have no issues having the doorbell connect to an ATT hotspot that I have for work without having to configure or change any settings.
I’ve made sure both the ring doorbell and tmobile 5G hotspot have latest software installed.
I am having this same issue with 5g MiFi Hotspot
I can't get my ring doorbell to connect to my LTE router. All of my other devices in my home are connected but the doorbell is causing me a major headache. I've entered my password numerous times and the doorbell still will not connect. What else can I do to get the router to connect to the doorbell?
