Forum Discussion
Unable to download group MMS
I have a Pixel XL that was originally Project Fi. I switched to TMobile two weeks ago and my group MMS are not downloading, either on wifi or mobile. Sometimes they come through, other times I have to go to the individual messages and download them. 90% of the time, they fail to download. I've done all the troubleshooting, including resetting the network and creating the new APN from this forum. My husband has the same phone and same network and is not having this issue. The message app also crashes after a few tries at downloading.
Google support was not helpful, telling me I can't use wifi for MMS, which is incorrect because I've always used wifi. Plus, it's also happening on data.
Below is the APN I have done according to TMobile support doc. Although, my phone does not have a "MMS protocol" option. This helped my phone to be able to receive them more frequently, although, I still have to download them.
Configuraciones del APN para Android
- Abre Nombres de puntos de acceso Abre los Nombres de puntos de acceso menu.
- En Configuración, look under Móvil y redes or tap the Conexiones pestaña.
- Presiona Red móvil. You may need to touch Más configuraciones, Más..., o Más redes primero.
- Presiona Nombres de puntos de acceso.
- Presiona el APN de T-Mobile si está disponible. If not, press the Menú key and touch new APN.
- Verifica y actualiza las siguientes configuraciones para el APN de datos.
- Nombre: T-Mobile
- APN: Fast.t-mobile.com (for LTE devices) or epc.tmobile.com (for non-LTE devices)
- Proxy: <Not set>
- Puerto: <Not set>
- Nombre de usuario: <Not set>
- Contraseña: <Not set>
- Servidor: <Not set>
- MMSC: http://mms.msg.eng.t-mobile.com/mms/wapenc
- Proxy MSM: <Not set>
- Puerto MSM: <Not set>
- MMS protocol: WAP 2.0
- MCC: 310
- MNC: 260
- Tipo de autenticación: <Not set>
- APN Type: default,supl,mms O Internet +MSM
- Default Android provides a text field to enter: predeterminado, supl, msm.
- Samsung provides an Internet +MSM radio button to select.
- APN Protocol: IPv4/IPv6
- APN roaming protocol: IPv4
- Turn APN on/off: Grayed out unless there are multiple APNs
- Bearer: Unspecified
- Presiona la tecla Menú.
- Presiona Guardar.
- Borra cualquier otro APN que aparezca en la lista. El APN FOTA puede quedar si está disponible.
- Presiona el APN que hay que eliminar.
- Presiona la tecla Menú.
- Presiona Borrar APN.
- Verifica que haya un círculo junto al APN restante.
- Haz una reconfiguración parcial. Mantén presionado el botón de encendido hasta que el dispositivo se apague y reinicie.
- Prueba la conexión de datos y/o MSM accediendo a Internet o enviando un mensaje de foto.
- Completa soluciones de problemas adicionales si las configuraciones de APN son correctas pero los problemas persisten.
¡Hola, @pkgal21! It looks like you've done a good job of entering everything from the @plyboy had asked a few questions there. Do you mind clarifying these details for us?
For your specific issue, if individual MMS are downloading but not MMS in group messages, this is going to be a setting on the phone and not the T-Mobile network. In your situation, is your phone currently still receiving and downloading individual MMS messages with no issue? If not, are you able to browse the web while not connected to WiFi?
Also, are you using Google Hangouts as your messaging application? If so, would you be able to try downloading another messaging client from the play store like GoSMS or Textra and seeing if the issue persists? I just want to narrow down if this is an issue with the default app or if there is setting that is wrong in the phone somewhere.
I believe I have found the setting that fixed it for me. I went in to the messages settings, Advanced, and then enabled "Auto-download MMS when roaming". I am not roaming but it seems to have fixed my issue.
Jazz360, Thank you, thank you, thank you!!! I recently switched to T-Mobile from AT&T and was unable to send MMS messages. I've tried all the other suggestions and the two settings you suggested was the answer. I was tearing my hair out. Thanks so much for your input.
In order to receive texts as part of a group without getting the annoying pop-up messages about downloading group MMS, I found this change solved this problem on my Samsung Phone using T-Mobile:
Enable Data Usage
1. Presiona Settings > Connections > Data usage > Mobile data usage.
2. Scroll down the list of apps and find your SMS Texting app (Messages etc.).
3. Select your SMS Texting app (Messages etc.)
4. Enable two settings:
A. "Allow background data usage"
B. "Allow data usage while Data saver is on"
5. Close the Settings App and restart your phoneon the Samsung device the problem can also end up being the texting app itself..which Samsung would need to fix..
I had this issue about a year ago on my OnePlus 7Pro but it somehow just resolved itself after several months. I just started having this same problem today on my Samsung Galaxy S20+ 5G. Mine also asks me to "tap to download" but then never downloads the message and this is happening whether I'm on WiFi or not. Can't T-Mobile figure out why this is happening and fix it? ¡Gracias!
I have a similar issue on my iphone 12 mini. In my case, I'm not receiving the Group MMS at all but other people in the group who are not on T-mobile receive it immediately.
I too am having the same issue and still waiting for a response from T Mobile Customer Service. MMS messages say "downloading" from the sender, but the message sometimes takes a few days to a week for the message to download. I am having this issue both on and off WIFI. Please let me know if a viable solution is possible. Thanks community.
¡Hola, @pkgal21! It looks like you've done a good job of entering everything from the @plyboy had asked a few questions there. Do you mind clarifying these details for us?
For your specific issue, if individual MMS are downloading but not MMS in group messages, this is going to be a setting on the phone and not the T-Mobile network. In your situation, is your phone currently still receiving and downloading individual MMS messages with no issue? If not, are you able to browse the web while not connected to WiFi?
Also, are you using Google Hangouts as your messaging application? If so, would you be able to try downloading another messaging client from the play store like GoSMS or Textra and seeing if the issue persists? I just want to narrow down if this is an issue with the default app or if there is setting that is wrong in the phone somewhere.
Edit to note that I have mobile data enabled and still have the issue.
