WHEN WILL TMOBILE UPDATE THEIR SETTINGS SO I CAN BE ON THE PHONE FOR MORE THAN 4 HOURS???

@tmo_lauren : This really does need to change -- it's not just teeny boppers on the phone for this long. I work from home and often dial-in to meetings. Many of these meetings are longer than the 4 hour mark, and it disrupts the meeting when I have to call back and the phone starts ringing. In fact, it's quite embarrassing and I've thought of switching service providers just for this reason.

Secondly -- I work with many understaffed and overloaded companies and gov't agencies, which means unheard of wait times on hold. There have been many, MANY times I've lost my place in line because T-mobile decided 4 hours is too long for me to be on the phone.

Third, and the most heartbreaking --  a friend of mine receives food assistance, and they are incredibly poorly run. She is constantly needing to call for one reason or another, like not receiving a piece of mail, and their hold times often exceed 4 hours. When you're just trying to fix problems that you shouldn't have had in the first place just so you can feed your child, your phone company's arbitrary phone call length policy should be the last of your worries. But no. She has to take a bus and come to my home and plan to be there almost all day just to use my landline because she's afraid of getting randomly disconnected.

There are many reasons a phone call needs to be over 4 hours. This policy is ancient and outdated and really needs to go.