Forum Discussion
A LOT of T-Mobile ID issues as a Home Internet customer
I've been dealing with this for several hours now, so forgive the rant… It seems that T-Mobile has no concept of Home Internet users not having a T-Mobile phone. I don't know why that is so hard to ...
1-844-275-9310 for "T-mobile home internet." The other customer service lines won't know what to do and will take forever.
In my case the T-mobile ID was broken and I couldn't access the home internet, no could I set up a new account, since I already have a T-mobile ID for my prepaid account. The representative had to set/reset the email account and now when I log in I can choose whether I want to view the home internet account or the prepaid lines account.
Pretty frustrating that this took me two hours time when I set up the account in the store, it should have be 5 minutes to set up an online account, or less, but T-Mobile has serious problems in this area. At least the internet is working well so far.
