Forum Discussion
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I...
Bait and switch for sure. When signing up for the service as ask if she would email the pricing for my records and she said she is unable to. I was hesitant to switch without the pricing in an email but she was convincing that this was what I would be paying. I tried several times contacting customer service after my first billing cycle as my bill was $100 more than quoted. They apologized but said they can't give me that pricing after I ported over phone numbers. Live and learn. I will always have a negative opinion of T-Mobile from this experience.
