Forum Discussion
Bait and switch - misinformation from phone agent
When I signed up five new lines with T-Mobile, I was told by Deaven, the phone agent, that he could give me $400 off a new iphone "now" or if I go into a T-Mobile store that would give me $800 off. I went to the store and was told that the information was not correct and they could only give me $400. I then called costumer supports again, and was told that I misunderstood what Deaven told me. I then called back again and was told that not only was I not getting $800, or $400 of I was only going to get $175, I then asked to speak with a manager. She told me that I was eligible for "Keep and Switch" promotion, in which I would be able to get $800 for each phone line I have. She sent me the link to sign up, and said she'd call me back in an hour. I read the terms of "Keep and Switch" and she was incorrect it only pays for remaining balances from my previous carrier, so she lied as well, and never called back. I received a text asking how was my experience, and I gave 0 out of 10, so today I received a call from another manager and after explaining my turmoil with her staff, she said, "I know how you feel, but there is nothing I can do." How do I go about reaching T-mobile cooperate to complain?
Bait & Switch indeed! I am so disgusted with T-Mobile. They use to be a great company, but now they are crooks! I was told We could upgrade our phones on a special promotion. After I received the phones, and made about a dozen calls to see why I was being charged, they told me the agent made a mistake when offering the promotion and that I had to pay for the phones. They also told me that my phone that I turned in was broken, which was not true. They sent me a pic of a phone with a broken screen protector on it. They are pathetic liars! I will be contacting my attorney to deal with them.
At the end of September 2024 I switched from Verizon to Tmoble. I previously lived in AZ and moved to the country in WV. Verizon had better coverage, thus the reason for switching. I waited for the iPhone 16 to become available and went into the store to talk with representatives. I was not trading in my phone and I wanted to know what my options were. I was paying $83 a month at Verizon so I wanted to see if there were options to upgrade without a huge price difference. Two reps provided me with service trying to figure out the best pricing for no trade in. We discussed the cheapest plan and paying for the phone but they said the best bang for the buck would be the 5GNext because it included a cell phone and was $100/month. I would get a bunch of perks and not have to trade my phone in. I was surprised when I got my bill a couple of days ago. It was $250 dollars. Part of it was switching mid cycle but the other part was the $100 for the plan and $47 for the phone. I spent over an hour on my phone texting with a T-Mobile rep because my local store wasn't answering the phone. I called them 3 times and each time it rang approximately 8 times and automatically hung up. I feel deceived by T-Mobile. I'm in a non contract contact for at least 24 months.
