Forum Discussion
Breach of Contract???
Hello: Yup, it's only $5.00 a month T-Mobile is going to raise your bill if you continue to use a Credit Card. I don't care if it was $1.00 a month. I contracted with T-Mobile to get the $5.00 re...
Zickzilla wrote:Charging customers $5 per line is a bad policy from the company that entices customers with Rate for Life advertisements. Changing the terms of the $5/line discount is a price increase. I have been T-Mobile customer for almost 6 years and this change on my 7 lines amounts to a $35/month price increase. These were the terms that were signed and I also believe this is a breach of contract. Given T-Mobile's repeated history of security breaches, changing to any payment method other than credit card is a danger to your assets in the bank account with assets tied to T-Mobile billing. Bad policy, False Advertising.
I contacted customer service and requested contact information for Executive Complaints. And getting an address to send a letter was like extracting teeth.
I am sending a letter and looking for additional timely contact information. In the mean time, we are looking into changing carriers.
T-Mobile advertises the rate for life and when I signed up, that included the $5 per line discount with credit card payment as part of the offer. Changing these terms violates the "Rate For Life" guarantee and is also false advertising.
It's your rate plan that guarantees not to raise. Autopay is not part of the rate plan.
https://www.t-mobile.com/support/account/price-lock
