Online account access

gregorynyssa wrote:

Spent hours yesterday in 3 different departments trying to set up "T-Mobile ID" so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.

This is the EXACT same problem I have that has been going on for the past year and no fix. They are blaming it on that I didn't have a T-mobile phone number before I got my trashcan. They said they promised over and over it would be fixed within the month, THEY LIED!  NEVER GOT FIXED and to this day it's still doing the same thing. To circumvent this problem they just send me my paper bill and since Im signed up for auto pay I don't have to access the account. This it T-MOBILES way of FIXING something.. TERRIBLE! I feel for you but until they do something we screwed!  If they do fix it for you I would love to hear how please..